Transport Driver Manager 

Full-Time, Exempt Position

JOB PURPOSE:  

To manage driver operations and ensure safe, compliant, and efficient transportation services while maintaining high performance and customer satisfaction standards.

Leadership & Accountability

• Serve as the direct manager for all transport drivers statewide.
• Establish and enforce clear expectations for performance, safety, and professionalism.
• Ensure consistent standards and practices across all branches.
• Serve as the final decision-maker on driver-related issues, rather than dispatch or branch managers.
• Maintain regular communication with drivers through meetings, ride-alongs, and calls.
• Support fleet operations and operate transport vehicles when necessary.

2. Hiring & Staffing

• Oversee the full hiring process for transport drivers in collaboration with Talent Acquisition.
• Recruit and source qualified CDL candidates.
• Conduct interviews and participate in the candidate selection process.
• Make final hiring recommendations and decisions.
• Ensure appropriate staffing levels across all regions.
• Develop and maintain a pipeline of qualified CDL drivers to support proactive hiring.

3. Training & Onboarding

• Develop and implement a standardized transport driver training program in partnership with the Manager of Training & Liability.
• Oversee onboarding for all new drivers, with support from the Onboarding Coordinator.
• Conduct ride-alongs to evaluate driver skill, safety practices, and professionalism.
• Ensure drivers are properly trained in equipment operation, technology and tablets, company procedures, and customer service expectations.
• Collaborate with HR and the Manager of Training & Liability to ensure training programs align with company policies, safety standards, and risk management requirements.

4. Safety & Compliance

• Maintain ownership of overall transport driver safety performance.
• Enforce compliance with DOT/FMCSA regulations, hours-of-service requirements, and company policies.
• Investigate accidents, near-misses, and safety incidents.
• Partner with the Manager of Training & Liability on safety investigations, corrective actions, and risk mitigation strategies.
• Implement corrective actions and ongoing safety training initiatives.
• Track and improve key safety metrics, including accidents, violations, and claims.

5. Performance Management

• Establish clear key performance indicators (KPIs) for drivers, including safety, efficiency, delivery accuracy, and customer service.
• Monitor driver performance using operational data and ride-alongs.
• Conduct regular performance reviews with input from dispatchers and customers when appropriate.
• Address performance issues promptly and implement improvement plans when necessary.
• Recognize and reward top-performing drivers.
• Collaborate with HR on performance management processes as needed.

6. Discipline & Termination

• Manage all disciplinary actions for transport drivers in coordination with HR.
• Administer verbal and written warnings when necessary.
• Implement performance improvement plans.
• Manage suspensions and termination decisions.
• Ensure disciplinary actions are applied consistently and properly documented across the organization.
• Take prompt action when performance or safety standards are not met.