When Blarney Castle #2 gas station first opened its doors in Bear Lake in 1933, the station’s owner - Denny McCarthy – prided himself on providing “superior customer service.” More than 75 years later, three generations of McCarthys continue this commitment to putting our customers first.
As it was in 1933, Blarney Castle Oil and Propane is a Michigan-based, family-owned business. With more than 130 EZ Mart convenience store locations, propane and fuel oil service, commercial fuel and bulk lubricant sales, our primary goal is satisfying our customers.
An incumbent of this position must possess and maintain a professional business behavior in mannerism and appearance, a positive attitude, a multi-task capability; and high level of computer skills. High school diploma required with prior experience in customer service areas and with the public; three to six months training may substitute for prior experience.
An incumbent of this position has primary responsibility for customer contacts either in- person, by telephone, facsimile, or e-mail. Customer contacts involve orders for the installation, removal and ongoing maintenance of BCOC services, billing, miscellaneous inquiries, and service complaints. The origination, maintenance, and upgrading of related records are an important function of this position. The transfer and coordination of accurate, timely information to various work units within BCOC is crucial for the provision of excellent customer service.
Essential Functions and Responsibilities:
Include the following. Other duties may be assigned.