The Retail Coordinator provides a “bridge” between Retail Operations and the systems that support this function. They are responsible, as an on-site presence, to assimilate newly-purchased stores onto BCOC systems and related procedures. They participate in projects to produce new/changed system functionality. They support usage of existing technology at the c-store level, including training of new management personnel. They operate as a “functional manager”, specifically in the environments of new store acquisition; training of new management personnel; and new/updated store operations practices, especially involving store systems. #CA
KNOWLEDGE AND EXPERIENCE:
Major Duties / Responsibilities
1. Training: Educate c-store management in usage of BCOC Retail systems, including point-of-sale; basic personal computer & office equipment functions (e-mail, word processing, shared folders, document print/scan/fax, etc.); “back-office” software application and Daily Reporting; merchandise receiving and other functions using handheld scanner; shelf label creation; back-room equipment (network, POS, etc.); fuel management; and special store-specific functions (e.g., car wash, grocer rewards, etc.). Ensure store management understanding of standard procedures in the retail systems & operations area. Coordinate/set-up application user security. Create and update training requirements/materials as needed.
2. Support: Central first-stop resource for store systems issues, to answer questions and resolve. May escalate to appropriate resources for second-level support/involvement or redirect for issues out of scope of responsibility.
3. Store Acquisitions: On-site leadership for assimilation of newly acquired store into BCOC systems. Install and verify operation of certain store equipment, e.g., PC, scanners, label printer, all-in-one. Coordinate with VASC and other BCOC functions, assisting with transition of various operational systems and data (i.e., lottery, payment network, company fleet card, POS, pricebook, merchandise/fuel inventory, shelf labeling, etc.). Train store management and staff on operation of all appropriate equipment/systems and related procedures.
4. Projects: Participate in new development and initiatives, representing the c-store operations function and its relationship to other BCOC-internal and external functions. Create new procedure documentation.
5. Complete company (personal) training within required timelines.