Ensures the profitability of the assigned store by providing effective supervision to store staff, managing costs, and maintaining Company standards and state and federal laws for sales of controlled products.
KNOWLEDGE AND EXPERIENCE:
Ensuring staff are scheduled appropriately and monitoring customer interactions to maintain the company’s service standards. Ensuring compliance with state and federal regulations on the sale of alcohol and tobacco products in a busy store is also a common challenge.
Most Complex Problems:
Addressing performance issues among staff and ensuring profit margins are maintained are complex challenges. Identifying opportunities to increase sales or improve performances and presenting these to the Area Manager are an additional challenge.
DECISION MAKING AUTHORITY AND RESPONSIBILITY:
Typical decisions (total authority)
The incumbent uses company guidelines to schedule staff, establish prices and maintain appropriate inventory levels. Establishes work schedules within labor cost goals.
Other decisions (referred for approval)
Changes to product mix within the store, significant price changes or staff issues are reviewed with the Area Manager.
Major Duties / Responsibilities
Human Resources Supervision: Prepares and maintains master schedules for store operations. Monitors labor costs and modifies schedules to ensure coverage for peak periods while controlling costs. Completes assigned training within specified training periods, and monitors staff training for compliance and necessary re-certifications. Under direction of the Area Manager, hires, trains and evaluates performance of all Store staff.
Financial Management: Monitors sales, pricing and inventory levels in all categories of store business. Maintains pricing and inventory policies to ensure store profitability. Orders inventory as needed and monitors vendor performance. Prepares bank deposits, reconciles daily receipts with PDI resolving any variances. Delivers deposits to the appropriate bank.
Compliance: Monitors compliance with operational, cash handling, and safety policies as well as state and federal regulations on the sale of alcohol and tobacco products. Provides corrective feedback and maintains compliance records as necessary.
Store Management: Prepares and/or reviews standard and ad hoc operational reports on store business. Identifies areas for improvement and implements changes to ensure compliance with company standards. Reviews performance of own store against audit standards specified by Area Manager. Implements approved promotions and ensures stock is available. Responds to unusual or emergency situations outside of normal business hours as necessary.
Business Development: Maintains awareness of customer needs or business changes and recommends new opportunities for review with the Area Manager. Adapts to changes in operational plans throughout the year to ensure growth of the store’s business.
ORGANIZATION STRUCTURE AND FUNCTIONS:
Total Direct Reports: 5-7